Last Updated: [Date]
This Refund Policy applies to all enrollments in the jewelry retail career training program (“Program“) offered by RetailHunar (“Company“, “we“, “us“, “our“) through https://retailhunar.com. It should be read together with our Terms and Conditions, available here.
1. Refund Under the Interview Guarantee
1.1 We guarantee that Learners who meet all conditions below will be offered at least 2 (two) interview opportunities with jewelry/retail sector employers within 6 (six) months of the date of certification.
1.2 You are eligible for a full refund of the Program fee if, having met all of the following conditions, we are unable to offer you 2 (two) interview opportunities within this 6-month window:
(a) You attended all 3 live training sessions (or viewed the complete recorded sessions where a live session was missed);
(b) You attempted and passed the certification exam within the permitted number of attempts;
(c) You completed and submitted your candidate profile and resume within the specified timeline;
(d) You remained reasonably available and responsive to interview opportunities and formats offered to you; and
(e) You did not engage in any conduct in breach of our Terms and Conditions.
1.3 How to claim this refund: Email contact@retailhunar.com with your registered name, enrollment ID, and a brief note confirming the 6-month guarantee window has passed without 2 interview opportunities being offered. We will verify your eligibility against our internal records within 10 business days and confirm the outcome in writing.
1.4 If your claim is verified, the refund will be processed within 10 business days of confirmation, to the original payment method used at enrollment, in accordance with Reserve Bank of India guidelines on refund timelines.
2. Cancellation Before Training Begins
Enrolling in the training is binding and non-refundable.
3. Non-Refundable Circumstances
We are not obligated to issue a refund where:
- You fail to attend the live sessions or view the recordings without informing us, and do not complete the Program;
- You fail to attempt or pass the certification exam within the permitted attempts;
- You fail to complete your candidate profile/resume within the specified timeline;
- You decline or are unresponsive to reasonable interview opportunities offered to you;
- You provided false or misleading information at the time of enrollment; or
- Your access was suspended or terminated due to a breach of our Terms and Conditions.
4. Exam Re-Attempts
If you do not pass the certification exam on your first attempt, you can take any number of re-attempt(s) within 60 days. The Interview Guarantee timeline (Clause 1) begins from the date you are ultimately certified, not your original exam date.
5. Refund Processing
5.1 All approved refunds will be credited to the original mode of payment used at the time of enrollment.
5.2 Refunds will be processed within 10 business days of approval, though actual credit to your account may take additional time depending on your bank or payment provider.
5.3 We do not process refunds in cash or to a different account/payment method than the one originally used, except where the original method is no longer available, in which case we will coordinate an alternative with you.
6. Contact Us
For any refund-related queries, please contact:
Email: contact@retailhunar.com
We aim to acknowledge all refund-related complaints within 48 hours and resolve them within 1 month, in line with the Consumer Protection (E-Commerce) Rules, 2020.